Privacy Policy

The Medical Courier Association (MCA) respects your privacy and is committed to protecting personal information submitted through this website, MCA programs, and the Medical Courier Network.

This Privacy Policy explains how MCA may collect, use, disclose, retain, and protect personal information.

Information may be collected when individuals or organizations:

• Complete a membership or program-enrollment form
• Join or participate in the Medical Courier Network
• Create or update a professional profile
• Enroll in Medical Courier Training
• Enroll in MCP or CMCP Certification
• Request Business Development services
• Submit a contact, enrollment, staffing, or hiring inquiry
• Request membership, credential, or certification verification
• Request or participate in leads, referrals, jobs, routes, contracts, or other professional opportunities
• Submit professional, business, qualification, or service-area information
• Communicate with MCA by website, email, telephone, text message, or another method
• Use the MCA website or interact with website features
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Information collected may include:

• Name
• Email address
• Phone number
• Mailing or business address
• City, state, ZIP code, service area, or preferred work location
• Courier experience and professional history
• Employment or independent-contractor interests
• Professional qualifications and availability
• Membership status and membership number
• Training and certification records
• Credential or certificate numbers
• Program enrollment and completion information
• Business name, business structure, and service information
• Website or professional-profile information
• Vehicle, insurance, or operational information voluntarily submitted for an opportunity
• Healthcare organization, employer, or client information
• Staffing, hiring, route, contract, or service requirements
• Communications and documents submitted to MCA
• Records of inquiries, referrals, connections, and program participation

MCA asks participants not to submit sensitive personal information unless it is reasonably necessary for a specific program, verification request, service, or opportunity.

When users access the MCA website, certain technical information may be collected automatically through website-hosting services, cookies, analytics technologies, security services, or similar tools.

This information may include:

• Internet Protocol address
• Browser and device type
• Operating system
• Pages viewed
• Referring website
• Date and time of access
• General geographic location
• Website interactions
• Cookie or similar technology identifiers
• Information used to detect fraud, spam, or security threats

MCA may use this information to operate, secure, maintain, analyze, and improve the website and its services.

Browser settings may allow users to restrict or disable certain cookies. Disabling cookies may affect the availability or operation of some website features.

Information collected through the website, MCA programs, and the Medical Courier Network may be used to:

• Respond to inquiries
• Process MCA Membership and program enrollments
• Administer the Medical Courier Network
• Create, maintain, and update participant records
• Administer training and certification programs
• Issue and verify credentials and certifications
• Maintain membership, training, credential, and certification records
• Provide enrollment, participant, and customer support
• Communicate program, membership, credential, and service updates
• Provide information about professional opportunities
• Evaluate eligibility for particular network features or opportunities
• Administer available leads, referrals, staffing requests, jobs, routes, contracts, and business opportunities
• Connect medical couriers, independent courier businesses, healthcare organizations, employers, clients, and other network participants
• Fulfill Business Development services
• Process payments through third-party providers
• Maintain and improve MCA programs, network features, and website services
• Monitor compliance with MCA requirements and Professional Standards
• Prevent fraud, misuse, security threats, and unlawful conduct
• Protect MCA, its participants, organizations, and the public
• Maintain records and resolve disputes
• Comply with applicable legal obligations

MCA does not sell personal information or share personal information with third parties for their independent marketing purposes.

The Medical Courier Network connects medical couriers, independent courier businesses, healthcare organizations, employers, clients, and other participants in medical courier services and healthcare logistics.

Participants may choose or be invited to submit information for use within the network, including:

• Name and professional designation
• Membership and certification status
• Training credentials
• Business name
• Professional experience
• Services offered
• Service area
• Availability
• Website or professional-profile information
• Business contact information
• Other qualifications relevant to a connection or opportunity

Subject to applicable authorization, participant choices, and MCA procedures, this information may be used to:

• Create or maintain a professional network record
• Confirm membership, training, or certification status
• Identify professionals or businesses that may meet an organization’s requirements
• Facilitate staffing, hiring, referral, route, contract, or business inquiries
• Introduce participants who may benefit from a professional connection
• Evaluate eligibility for particular network features or opportunities

Participation in the Medical Courier Network does not necessarily mean that all submitted information will be publicly displayed. MCA may determine what information is appropriate for a directory, professional profile, verification response, referral, or requested connection.

Participants are responsible for ensuring that information submitted for network use is accurate, current, complete, and not misleading.

Participants may choose to be considered for available leads, referrals, professional connections, jobs, staffing requests, routes, contracts, or business opportunities.

When appropriate and authorized, MCA may share limited professional, business, qualification, location, availability, or contact information needed to facilitate a requested connection or opportunity.

For example, MCA may:

• Share a courier’s approved professional information with a healthcare organization, employer, client, or independent courier business
• Share an organization’s staffing, delivery, route, or service requirements with potentially qualified network participants
• Provide contact information when the parties have requested or authorized an introduction
• Confirm relevant membership, training, or certification information

Receiving or participating in an introduction does not guarantee employment, assignments, referrals, routes, contracts, clients, revenue, or business results.

Participants may request to stop receiving or participating in optional leads, referrals, or professional opportunities by contacting MCA. Removal from optional opportunities may not affect records MCA must retain for administration, verification, security, dispute resolution, or legal purposes.

MCA may maintain membership, training, credential, and certification records for program administration and verification.

When verification is requested by an employer, healthcare organization, client, logistics provider, or other authorized party, MCA may confirm limited professional information, including:

• Participant’s name
• Membership status
• Program or training completed
• Credential or certificate number
• Certification status
• Completion or issuance date
• Current standing with MCA

MCA may request information reasonably necessary to confirm the identity, authorization, or legitimate purpose of the party requesting verification.

MCA does not disclose unnecessary personal information through the verification process. Verification confirms only the MCA information expressly provided and does not constitute a background check, endorsement, employment recommendation, or guarantee of professional performance.

Healthcare organizations, employers, clients, and courier businesses may submit information when requesting staffing, referrals, verification, delivery services, routes, contracts, or other professional connections.

MCA may share relevant portions of an organization’s request with network participants who may be able to meet the stated requirements. This may include:

• Organization or business name
• Contact information
• Service location
• Delivery or staffing requirements
• Schedule or availability requirements
• Qualification or certification requirements
• General assignment, route, or contract information

MCA may limit the information initially disclosed and provide additional information when appropriate to facilitate an authorized connection.

MCA may use submitted contact information to communicate about:

• Membership and enrollment
• Training and certification
• Credential verification
• Program participation
• Network activity
• Requested support
• Leads, referrals, or professional opportunities
• Staffing or hiring inquiries
• Administrative, security, or policy updates
• Services in which the individual or organization has expressed interest

Communications may occur by email, telephone, text message, website form, or another contact method selected or provided by the participant.

Individuals may request to stop receiving optional promotional or opportunity-related communications. MCA may continue sending necessary transactional, enrollment, credential, verification, security, payment, or administrative communications.

Message and data rates may apply to text messages depending on the individual’s mobile service provider.

Payments are processed through secure third-party payment providers, including Stripe and any payment-plan providers available at checkout.

MCA does not directly store complete credit-card, banking, or other financial-account information. Payment providers process payment and related information according to their own privacy policies, security practices, and terms.

MCA may receive limited transaction information, such as payment status, amount, transaction date, purchased program, and information needed to administer an enrollment or resolve a payment issue.

MCA may disclose information:

• With the individual’s or organization’s authorization
• To facilitate requested Medical Courier Network connections
• To administer leads, referrals, staffing requests, jobs, routes, contracts, or other opportunities
• To verify membership, training, credentials, or certification
• To service providers supporting MCA operations
• To payment processors and payment-plan providers
• To website-hosting, communications, analytics, security, or administrative providers
• To professional advisers assisting with legal, accounting, insurance, or business matters
• When reasonably necessary to protect MCA, participants, clients, organizations, or the public
• To investigate fraud, misuse, security incidents, unlawful activity, or violations of MCA requirements
• When required or permitted by applicable law, legal process, or government request
• In connection with a merger, acquisition, reorganization, financing, sale, or transfer of all or part of MCA’s operations or assets

MCA seeks to limit disclosures to information reasonably necessary for the applicable purpose.

MCA may use third-party service providers to support:

• Payment processing
• Website hosting and operation
• Forms and enrollment administration
• Email, telephone, and text communications
• Training and assessment delivery
• Credential and certificate administration
• Data storage and recordkeeping
• Analytics and website improvement
• Security, fraud prevention, and spam protection
• Business Development and administrative functions

These providers may receive information reasonably necessary to perform their services and are subject to their own privacy, security, and contractual practices.

MCA may retain personal information for as long as reasonably necessary to:

• Administer membership and programs
• Maintain training, credential, and certification records
• Provide verification
• Operate the Medical Courier Network
• Complete requested services
• Maintain transaction and payment records
• Resolve disputes
• Enforce agreements and program requirements
• Prevent fraud or misuse
• Meet recordkeeping, tax, insurance, or legal obligations

Retention periods may vary depending on the type of information and the reason it was collected.

Certain membership, credential, certification, transaction, disciplinary, and verification records may be retained after active participation ends when reasonably necessary to preserve record accuracy and program integrity.

MCA takes reasonable administrative, technical, and operational measures designed to protect information submitted through the website and MCA programs.

However, no method of internet transmission, electronic communication, or electronic storage is completely secure. MCA cannot guarantee absolute security.

Users are responsible for protecting access to their own email accounts, devices, passwords, and other systems used to communicate with MCA.

The MCA website may contain links to payment providers, external websites, applications, employers, healthcare organizations, courier businesses, or other third-party services.

MCA is not responsible for the content, security, availability, or privacy practices of third-party websites or services. Users should review the applicable privacy policies before submitting information through an external website or service.

MCA programs, membership, certification, Business Development services, and the Medical Courier Network are not directed to children under 13.

MCA does not knowingly collect personal information from children under 13 through these services. If MCA learns that such information has been submitted, MCA may take reasonable steps to delete it.

Individuals may contact MCA to:

• Request access to their personal information
• Request correction of inaccurate personal information
• Update contact, professional, business, service-area, or availability information
• Request removal from optional communications
• Stop participating in optional leads or referral opportunities
• Request removal or restriction of an optional professional network profile
• Ask questions about membership, credential, certification, or verification records
• Request deletion of information when appropriate

MCA may need to verify the identity and authority of the person making a request before responding.

Some information may be retained when reasonably necessary for program administration, credential verification, transaction records, security, fraud prevention, dispute resolution, enforcement of agreements, or legal compliance.

Removing information from an optional network profile does not necessarily require MCA to delete internal membership, training, credential, certification, payment, disciplinary, or verification records.

Depending on where an individual resides, applicable law may provide additional rights concerning personal information.

MCA may request information reasonably necessary to verify identity, residency, and authority before processing a privacy request. MCA will respond to applicable requests as required by law.

Authorized agents may be required to provide documentation establishing their authority to act for another individual.

This Privacy Policy may be updated periodically to reflect changes in MCA programs, the Medical Courier Network, website functionality, business practices, service providers, or legal requirements.

Updates will be posted on this page with a revised “Last Updated” date. Continued use of the website or MCA services after an update is subject to the revised Privacy Policy.

If you have questions regarding this Privacy Policy, MCA’s handling of personal information, or a privacy-related request, please contact:

Medical Courier Association
Phone: (202) 221-4455